Delete your Mullak account

Last updated: 14 October 2026

This page explains how to delete your Mullak account and the data attached to it. Mullak is a marketplace that connects property buyers and renters directly with owners. You can find our full Privacy Policy here.

Option 1: delete it yourself, in the app

The fastest way. Deletion is immediate and permanent.

1. Open the Mullak app and sign in.
2. Open the Account tab and tap the gear to open Settings.
3. Tap Delete account, type delete account to confirm, and tap Delete account.

Option 2: ask us to delete it

If you cannot sign in, or no longer have the app installed, email us and we will delete the account for you.

We will confirm the request comes from the account holder before deleting anything, and we aim to complete it within 30 days.

What gets deleted

• Your login, and every way of signing in to it.
• Your name, email address, phone number and profile photo.
• Every photo, video, floor plan and document you uploaded.
• The location, address and description of your listings. The listings themselves disappear from the App.
• Your saved listings, notifications and device registrations.
• The recordings of your calls, unless a call was reported. A reported call’s recording is kept for 90 days and then deleted.

Deleted data leaves our database backups within 35 days and our file storage’s previous versions within 90 days.

We never store the liveness selfie taken during verification, so there is no image of you to delete. It is discarded at the moment it is used and is never written to storage.

What we keep, and why

• An irreversible numeric representation of your face. This is a mathematical template that cannot be reversed to reconstruct your face or produce an image of you. We retain it solely to stop a banned or rejected user from opening a fresh account to evade our anti-broker and fraud controls. It is never used for advertising, profiling or tracking, and is never sold or shared.
• Messages you sent, for the people you sent them to. They keep the conversation, shown as from a deleted user, so they still have the details of what was agreed. Nobody can message or call a deleted account. Reviews you wrote about others, and reports you made, also stay with the person they are about.
• A record of how the account was used, linked only to its account number. The searches, listings, connection requests and calls it made, the reviews and reports it received, the transcripts and results of reported calls, and what our checks and staff concluded about it. It carries no name, phone number, email address or photo. We keep it to prevent fraud and to improve our detection of brokers, including training automated checks.
• If the account was marked as a broker, banned or flagged: a one-way, keyed hash of its phone number and email address, with that mark, so the same number or address is recognised if it is used to open a new account. The number and address themselves are not kept.
• Records of payments. What you paid, when, and whether it succeeded, for as long as the law and our payment provider require, with no name, phone number or email address attached.

Deleting only some of your data

You do not have to close your account to remove things. You can delete any listing you have posted, along with its photos, from within the app at any time. For anything else, email the address above and tell us what you would like removed.

Questions

Contact mo@mullak-eg.com.